We work across the sectors where occupational violence and aggression is most foreseeable. Each industry brings its own risk profile, and our programs adapt accordingly.
A failure to manage OVA risk has consequences that go beyond the staff member at the receiving end of an aggressive interaction.
Industries exposed to occupational violence and aggression face two layers of risk. The first — and the one we exist to address — is the immediate threat to the workforce: the staff member at the front desk, on the platform, in the home visit.
The second is regulatory and reputational. A failure to maintain a safe work environment can attract penalties from work health and safety regulators, with legal and financial consequences. Serious incidents also draw media attention, which has its own effect on reputation, public trust, and the people you’re trying to retain.
Effective OVA prevention isn’t just about avoiding those outcomes. It’s about creating the kind of workplace people want to stay in — and an organisation that demonstrably takes the work seriously.
Whatever industry we’re working in, every session is designed to land the same set of practical capabilities — tuned to the context of your work.
Understanding the concepts and application of situational awareness as it shows up in the actual work your people do day-to-day.
The step-by-step for recognising a situation as carrying risk — before it escalates — and what to do next.
Concepts of planning and tactics for high-risk activities, framed so they stay compliant with your workplace policy and procedure.
Practical de-escalation that aims to keep an incident from happening in the first place — not just manage the fallout.
Running through scenario-based incidents drawn from your environment, so staff feel safer at work because they’ve already practised the moment.
Hospitals, mental health services, primary care, aged care. The most exposed sector in the country — particularly emergency departments, mental health units, and home-care visits. We deliver across acute, community, and residential settings.
Talk about a healthcare program → Download industry brochure (PDF)Rail, bus, tram and ferry operators. Authorised officers, station staff, drivers, and customer service teams. Programs designed around the realities of working alone, working at night, and working in confined spaces.
Talk about a transit program →Social work, family violence services, youth services, housing support. Often working with people in acute distress, frequently in their own environments. Programs cover home-visit safety, lone worker protocols, and trauma-informed de-escalation.
Talk about a community-services program →Customer service centres, planning, environmental health, parking and compliance officers, libraries. Teams who carry the public face of regulatory decisions, often without the training to manage the conversations that follow.
Talk about a council program →Supermarkets, pharmacies, bottle shops, late-night venues. Staff who are often young, often working alone, often facing confrontation around alcohol, refusal of service, or theft. Programs sized for shift-based delivery.
Talk about a retail program → Download industry brochure (PDF)Teachers, school leaders and support staff face aggression from students, parents and sometimes from domestic conflict spilling onto school grounds. We help your team stay safe and resolve confrontation professionally — without escalating it.
Talk about an education program → Download industry brochure (PDF)Crews on commercial and civil sites deal with aggression from clients, contractors and members of the public — with downstream consequences for schedules, productivity, and legal exposure. Programs run on-site, around your toolbox talks.
Talk about a site program → Download industry brochure (PDF)Stadium managers, coaches, referees and event staff face confrontation from players, fans and members of the public. We build training around the size and shape of the event — from grassroots to professional venues.
Talk about an event program → Download industry brochure (PDF)Utility workers, civil crews and field staff face aggression from the public and other workers, with knock-on impacts on absenteeism and job satisfaction. We work alongside your safety leads to build programs that fit the realities of distributed, mobile work.
Talk about an infrastructure program → Download industry brochure (PDF)Agents and property managers are often in unfamiliar environments — vacant properties, open homes, after-hours appointments — with clients or prospects they don’t know well. We help your team read situations early, set ground rules, and act confidently if things shift.
Talk about a real-estate program → Download industry brochure (PDF)Financial services, security, education-adjacent — we’ve built custom programs for industries we don’t list here. If your team is facing pressured public interactions, we can probably help.
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